Frequently asked questions.
click the menu items below to find answers to frequently asked questions (FAQ’s)
- 1. Tire Sales
- 2. Tire Install
- 3. Tire Repair
- 4. VIP Club
- 5. Warranty
- 6. Returns
- 2. Tire Install
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- 1. What brands do you offer?
We offer all major brands at all levels and price points. From Premium brands like Michelin, to budget brands like Ironman
Was this answer helpful ? Yes(1) / No(2) - 2. How long do the tires take to deliver?
In emergency cases, tires can be sourced as early as same day. But most non-emergency cases can be sourced and installed within 24-48 hours
Was this answer helpful ? Yes(2) / No(1) - 3. Do you sell used tires?
No, due to safety concerns with unknown used tire history, we have a strict "NO USED TIRE" policy
Was this answer helpful ? Yes(2) / No(1) - 4. How can I be sure I'm ordering the correct tire size?
By shopping on gettread.com and entering your vehicle information, you will find the accurate tire sizing information for your exact vehicle. We also recommend doing a quick physical check of the tire size markings on your current tires to ensure a 100% exact fit
Was this answer helpful ? Yes(1) / No(1) - 5. Do the tires come with any warranty?
all tires sold come with their default tire manufacturers warranty against manufacturing defects. Some manufacturers also provide a built in Road Hazard Warranty. Please see individual manufacturer information for specific details
Was this answer helpful ? Yes(0) / No(1) - 6. Do you do RV's, trailers, or other larger or unusual vehicles?
Please call use at 866-86-TREAD to inform us of your unusual request and we will try to accommodate
Was this answer helpful ? Yes(1) / No(0) - 7. Do you sell run flat tires?
Yes, we sell Run Flat tires on our website, and you can even filter by Run-Flat or Non-Run Flat tires to make your shopping experience easier
Was this answer helpful ? Yes(1) / No(0) - 8. Do you offer road hazard warranty?
getTREAD provides Road Hazard warranty with purchase of any of the VIP Club packages. You can get coverage for single or multiple instances of tire repair needs, as well as many other perks of membership including discounts, free shipping, flat battery jumps, and more
Was this answer helpful ? Yes(1) / No(0) - 9. Can I pay over the phone?
No. We only use secured online payment processors to ensure your payment is private and secure. If you need help booking a service, please use the online Live Chat function or call us at 866-86-TREAD and we'll be happy to help
Was this answer helpful ? Yes(0) / No(0) - 10. What if i need to return the tires?
Please contact Customer Support at 866-86-TREAD and one of our representatives will be happy to assist
Was this answer helpful ? Yes(2) / No(0) - 11. Can I order just one tire?
Yes, you can order just one tire
Was this answer helpful ? Yes(2) / No(0) - 12. What kind of vehicles do you work on?
We work on anything from grocery getters, to exotics. Honda Civics, to Ferraris. Custom or Classic vehicles would require some additional information to be sure we can provide 100% satisfaction guarateee service
Was this answer helpful ? Yes(0) / No(0) - 13. Where do you provide service?
You can easily check to see if your area is covered by clicking on the service you need on our home page, then entering your zipcode when prompted. After entering the zipcode, you will either enter the shopping process, or be notified that your area is outside of our service coverage. We will make notes and plan for expansion into your area based on market demand.
Was this answer helpful ? Yes(0) / No(0) - 14. Do you take cash?
We do not take cash. All payments must be made on our website via credit card PayPal, or Amazon Pay. In person payments for add-on items at point of sale can be done using our mobile card reader and your credit card payment of choice
Was this answer helpful ? Yes(3) / No(1)
- 1. Will you install tires I already bought?
Yes, getTREAD will install new tires that you have recently purchased, so long as they are in good working order and they are not older than 4 years old as marked by the DOT serial number on the tire
Was this answer helpful ? Yes(1) / No(0) - 2. What is mobile installation?
getTREAD's revolutionary mobile tire shop is an all-in-one vehicle that provides tire delivery, mounting, balancing, and more! No waiting room, no hassle, no problem! Once you go mobile, you'll never go back!
Was this answer helpful ? Yes(0) / No(0) - 3. Do you do mobile alignment?
Currently we are working on developing a mobile alignment system, and will update the website as soon as that functionality becomes available. Until that time, we can recommendation an affiliated service center where the alignment can be done.
Was this answer helpful ? Yes(0) / No(0) - 4. What's the largest tire size you can install?
Our mobile tire van can accommodate up to a 33" outer diameter tire
Was this answer helpful ? Yes(0) / No(0) - 5. Do you do RV's, trailers, or other larger or unusual vehicles?
Please call use at 866-86-TREAD to inform us of your unusual request and we will try to accommodate
Was this answer helpful ? Yes(1) / No(0) - 6. Can you repair or replace stripped lugs?
Yes, we can remove stripped lugs and replace them with compatible lugs for your vehicle. This service can be booked online or we can add it at the point of sale using our mobile card reader and your preferred credit card payment method
Was this answer helpful ? Yes(0) / No(0) - 7. Do you do Road Force balancing?
Our state-of-the-art wheel balancer is laser and sonar assisted to provide industry leading smooth and vibration free balancing, guaranteed. We've tested it on a McLaren 720s at 165 mph and it worked flawlessly. Due to the current size and weight of Road Force balancing equipment, we opted not to invest in that technology for our mobile application at this time
Was this answer helpful ? Yes(0) / No(0) - 8. What kind of locations can you provide service?
Our service coverage areas are continually growing, and the best way to check is to click the service you need and following the next steps to enter your location zipcode where you need service. Once entered, you will get immediate notification whether your zipcode is covered or not, and the best way to request we add your area to our coverage for the future.
Was this answer helpful ? Yes(0) / No(0) - 9. Can you service my vehicle in a gated community?
Yes, we service gate communities. Please be sure to add instructions for gates, security, etc in the Notes section of your Appointment Scheduling
Was this answer helpful ? Yes(0) / No(0) - 10. Can you provide service without me being there?
Yes, we can provide service without you being physically present. We do ask that if there are wheel locks or other items needed to successfully complete the task, that you make arrangement for those items to be available at the time of service
Was this answer helpful ? Yes(1) / No(0) - 11. Can I pay over the phone?
No. We only use secured online payment processors to ensure your payment is private and secure. If you need help booking a service, please use the online Live Chat function or call us at 866-86-TREAD and we'll be happy to help
Was this answer helpful ? Yes(0) / No(0) - 12. Can I order just one tire?
Yes, you can order just one tire
Was this answer helpful ? Yes(2) / No(0) - 13. What kind of vehicles do you work on?
We work on anything from grocery getters, to exotics. Honda Civics, to Ferraris. Custom or Classic vehicles would require some additional information to be sure we can provide 100% satisfaction guarateee service
Was this answer helpful ? Yes(0) / No(0) - 14. How do I schedule my service?
The easiest way is to book online using our super easy website. On our website you can see full out-the-door pricing, along with scheduling availability and secure payment methods
Was this answer helpful ? Yes(0) / No(0) - 15. How can I reschedule my appointment?
Rescheduling is easy to do from you apponitment confirmation email. In the email there is a hyperlink to reschedule you appointment. Due to the shipping/availability of tires, we recommend if rescheduling that a later time than original is chosen - to be sure the tires will be available for the appointment
Was this answer helpful ? Yes(0) / No(0) - 16. Where do you provide service?
You can easily check to see if your area is covered by clicking on the service you need on our home page, then entering your zipcode when prompted. After entering the zipcode, you will either enter the shopping process, or be notified that your area is outside of our service coverage. We will make notes and plan for expansion into your area based on market demand.
Was this answer helpful ? Yes(0) / No(0) - 17. Do you take cash?
We do not take cash. All payments must be made on our website via credit card PayPal, or Amazon Pay. In person payments for add-on items at point of sale can be done using our mobile card reader and your credit card payment of choice
Was this answer helpful ? Yes(3) / No(1)
- 1. What if you can't fix my tire?
During the flat tire online booking, we try to be very thorough in providing you assistance in identifying the type of damage your tire has incurred. If for some reason our technician identifies a non-repairable tire, a matching size tire can be sourced On-Demand and can usually be sourced with 1 hour.
Was this answer helpful ? Yes(0) / No(0) - 2. How long does the tire repair last?
Our tire repairs are combination Patch-Plug repairs that last for the serviceable life of the tire
Was this answer helpful ? Yes(1) / No(0) - 3. Does the tire repair have a warranty?
Our tire repairs come with a warranty to last the serviceable life of the tire. If there are additional injuries to the tire, those are considered separate incidences and not covered under our repair warranty
Was this answer helpful ? Yes(0) / No(0) - 4. Can you repair Run Flat tire?
Yes, we can repair runflat tires depending on the manufacturer.
Was this answer helpful ? Yes(1) / No(0) - 5. What kind of locations can you provide service?
Our service coverage areas are continually growing, and the best way to check is to click the service you need and following the next steps to enter your location zipcode where you need service. Once entered, you will get immediate notification whether your zipcode is covered or not, and the best way to request we add your area to our coverage for the future.
Was this answer helpful ? Yes(0) / No(0) - 6. Can you service my vehicle in a gated community?
Yes, we service gate communities. Please be sure to add instructions for gates, security, etc in the Notes section of your Appointment Scheduling
Was this answer helpful ? Yes(0) / No(0) - 7. Can you provide service without me being there?
Yes, we can provide service without you being physically present. We do ask that if there are wheel locks or other items needed to successfully complete the task, that you make arrangement for those items to be available at the time of service
Was this answer helpful ? Yes(1) / No(0) - 8. Can I pay over the phone?
No. We only use secured online payment processors to ensure your payment is private and secure. If you need help booking a service, please use the online Live Chat function or call us at 866-86-TREAD and we'll be happy to help
Was this answer helpful ? Yes(0) / No(0) - 9. What kind of vehicles do you work on?
We work on anything from grocery getters, to exotics. Honda Civics, to Ferraris. Custom or Classic vehicles would require some additional information to be sure we can provide 100% satisfaction guarateee service
Was this answer helpful ? Yes(0) / No(0) - 10. How do I schedule my service?
The easiest way is to book online using our super easy website. On our website you can see full out-the-door pricing, along with scheduling availability and secure payment methods
Was this answer helpful ? Yes(0) / No(0) - 11. Where do you provide service?
You can easily check to see if your area is covered by clicking on the service you need on our home page, then entering your zipcode when prompted. After entering the zipcode, you will either enter the shopping process, or be notified that your area is outside of our service coverage. We will make notes and plan for expansion into your area based on market demand.
Was this answer helpful ? Yes(0) / No(0) - 12. Do you take cash?
We do not take cash. All payments must be made on our website via credit card PayPal, or Amazon Pay. In person payments for add-on items at point of sale can be done using our mobile card reader and your credit card payment of choice
Was this answer helpful ? Yes(3) / No(1)
- 1. Does the VIP Club membership cover any vehicle I'm in?
Yes, so long as you have the benefit available in your VIP Club membership, the benefit can be used for any vehicle you like
Was this answer helpful ? Yes(1) / No(0) - 2. How can I track my VIP benefits?
Your VIP Club benefits can be tracked by logging into your account, and clicking VIP benefits. From your dashboard, you'll be able to see your available benefits, as well a redeem those benefits
Was this answer helpful ? Yes(0) / No(0)
- 1. Do the tires come with any warranty?
all tires sold come with their default tire manufacturers warranty against manufacturing defects. Some manufacturers also provide a built in Road Hazard Warranty. Please see individual manufacturer information for specific details
Was this answer helpful ? Yes(0) / No(1) - 2. Does the tire repair have a warranty?
Our tire repairs come with a warranty to last the serviceable life of the tire. If there are additional injuries to the tire, those are considered separate incidences and not covered under our repair warranty
Was this answer helpful ? Yes(0) / No(0) - 3. Do you offer road hazard warranty?
getTREAD provides Road Hazard warranty with purchase of any of the VIP Club packages. You can get coverage for single or multiple instances of tire repair needs, as well as many other perks of membership including discounts, free shipping, flat battery jumps, and more
Was this answer helpful ? Yes(1) / No(0)
- 1. What if i need to return the tires?
Please contact Customer Support at 866-86-TREAD and one of our representatives will be happy to assist
Was this answer helpful ? Yes(2) / No(0)
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